If you have a preferred place that you’d like the ONT to be installed, perhaps where you like to keep your router for instance, they’ll be able to advise whether that is possible. If you don’t already have a Fibre ONT installed in your home or office, a technician will need to visit to agree upon an installation plan with you, and that will include the location of your ONT. If you’re having connectivity issues at all, just contact your internet provider’s support team, and they should be able to help get you back up and running in no time at all. Moving the ONT can actually damage the fibre optic cable. It is not recommended to switch your ONT on and off unless asked to by a helpdesk person, and you definitely shouldn’t be trying to take it off the wall to inspect or relocate it. The ONT is usually a very reliable piece of equipment, and if your internet stops working, it’s much more likely that the issue lies with your router, your computer/device, or more rarely an issue with your internet provider. We’re so used to rebooting our devices if we run into issues, whether it’s a phone, a computer, or a router – but ONTs are normally a different story. If my Fibre broadband stops working, should I do something to the ONT? This is largely what these lights refer to. Some providers will choose to activate WiFi and broadband authentication directly on the ONT, rather than using a Router with it’s own WiFi which is more common practice. However these are not widely in use in New Zealand at this stage. Some more modern ONTs will also include lights relating to the following: Solid Red light = ONT update has failed, contact your internet service provider.No light = Normal operation, no ONT update occurring or update issues encountered.Flashing green light = Alert that the phone’s been off the hook for an hour or more.Solid green light = Voice service is in use, or the phone is off the hook.No light = No voice service provisioned on this ONT, or phone is currently hung up.Flashing yellow light = Connection live, and currently being used.Solid yellow light = Connection provisioned and live on this port.Ensure your router is plugged into the correct LAN port. No light = No service connected on this port.Solid Green light = No issues detected, and ONT is working as expected.Solid Red light = ONT problem detected, contact your internet service provider.No light = No issues detected, and ONT is working as expected.Solid red light = signal issue, contact your internet service provider.Flashing green light = Optical signal is good, and the service is being used.Solid green light = Optical signal is good, and service is available.Solid Red light = Issue detected, contact your internet service provider.No light = No active service on this line.On the front of the ONT you’ll see several LED indicator lights, which display the following information: Power light: If your provider is using the ONT for their voice service that you’ve ordered, you’ll be able to plug your normal phone into the POTS or TEL port on the ONT. Some providers activate their voice service (VoIP) on the POTS/TEL port on the ONT itself, while other providers including Voyager activate the voice service on your router’s ATA “Phone1” port (instead of using the ONT). If there is another connection already provisioned on the ONT (for another tenant for example), your provider may activate your connection on LAN2/GE2 (or LAN3/LAN4 in rare situations). Unless there is already another Fibre broadband service running on the ONT, you’ll likely need to connect your Routers WAN port into the LAN1/GE1 port on the ONT. Where on the ONT do I plug my router into? If you discover your ONT’s power adapter is missing when you move in, just let us know when you’re placing your order and we’ll arrange for a replacement to be couriered out to you asap. If you’re just moving into the property, make sure your ONT still has it’s power adapter, as sometimes previous tenants will mistakenly take the ONT power adapter with them when they move out, while bundling up their own router and all their other assorted power adapters. Yes ONT’s do require power, and when installed by the technician they will include a small power adapter. This allows you to plug your router into the ONT, and begin using your Fibre broadband service. The humble ONT does vary slightly depending on which region you’re getting connected in, and which infrastructure company is doing the installations.įor example, if you’re in Christchurch, it will be a service technician installing an ONT on behalf of Enable – whereas if you’re in Auckland, they’ll be installing for Chorus.Įssentially however, the ONT will be very similar regardless – it performs largely the same function, connecting to the fibre termination point next to it, which in turn is connected out to the fibre network in the street.
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